Refund policy
Returns and Refunds Policy
This policy supplements and does not limit any non-waivable consumer rights.
- Voluntary Returns
You may request a change-of-mind return within 15 calendar days after delivery.
The item must be unused, unwashed, with its original tags, accessories, and packaging, and in resalable condition. Proof of purchase is required.
Before sending any product, contact support@chidotuperro.store. We will provide authorization and the correct return instructions. Do not send products to our business address without authorization, because the applicable return center may be located elsewhere.
- Return Shipping Costs
For voluntary change-of-mind returns, the customer is responsible for return shipping and should retain proof of shipment and tracking information.
ChidoTuPerro will cover reasonable return or replacement shipping costs when the item received is incorrect, damaged, defective, or materially different from its description.
- Damaged, Defective, or Incorrect Products
Please inspect your order when it arrives.
To help us resolve the issue promptly, notify us within 5 calendar days after delivery and include your order number, a description of the problem, and photographs when possible.
This operational notification period does not eliminate any longer or mandatory rights provided by applicable law.
Depending on the circumstances and the remedies recognized by applicable law, we may provide a replacement, repair, refund, or legally required compensation.
- Cancellations and Statutory Withdrawal Rights
You may request cancellation before the order has shipped. If the order has already been processed, the return procedure will apply.
Where Mexico’s statutory revocation right for qualifying distance sales applies, it may be exercised within the period established by law. Refunds and shipping costs will be handled as required by that law.
- Products Not Eligible for Voluntary Returns
The following products are not eligible for voluntary change-of-mind returns:
• Gift cards.
• Personalized or made-to-order products.
• Products that have been used, washed, altered, damaged through misuse, or returned incomplete.
• Hygiene products with an opened seal when their nature makes safe resale inappropriate.
Promotional or discounted pricing does not eliminate remedies for defective, incorrect, or non-conforming products. If a discounted product satisfies the voluntary return conditions, we will refund the amount actually paid.
- Refunds
After receiving and inspecting the returned product, we will notify you whether the refund has been approved or provide the specific reason for rejection.
Approved refunds will be issued to the original payment method, unless the customer accepts another method, normally within 10 business days after approval. Your bank or payment provider may require additional time to post the refund.
Optional expedited-shipping charges are not refundable for a voluntary return. When the return results from our error or a legally recognized non-conformity, the amounts and remedies required by applicable law will apply.
- Exchanges
The fastest way to exchange a size or color is normally to complete an authorized return and place a new order.
When inventory permits, we may arrange a direct replacement.
- Contact Information
Seller: Carlo Alejandro Enríquez Henze, an individual operating under the ChidoTuPerro brand.
Address: Calle 15B 370, Mérida, Yucatán 97134, Mexico.
Email: support@chidotuperro.store
Telephone: +52 999 622 5013
Last updated: September 11, 2026.