Terms of service
TERMS OF SERVICE
Last updated: September 11, 2026
These Terms of Service govern access to and use of chidotuperro.store and the purchase of products offered by ChidoTuPerro.
ChidoTuPerro is operated by Carlo Alejandro Enríquez Henze, an individual located at Calle 15B 370, Mérida, Yucatán 97134, Mexico.
Throughout these Terms, “ChidoTuPerro,” “we,” “us,” and “our” refer to Carlo Alejandro Enríquez Henze, operating under the ChidoTuPerro brand. “You” and “customer” refer to any visitor, user, or purchaser.
By accessing the website, creating an account, or placing an order, you agree to these Terms and to the policies incorporated into them, including our Privacy Notice, Shipping Policy, and Returns and Refunds Policy. If you do not agree, do not use the website.
Nothing in these Terms excludes, restricts, or waives any consumer right that cannot legally be waived.
- ELIGIBILITY AND ACCOUNTS
You must have the legal capacity required in your jurisdiction to use the website and enter into a purchase agreement. A minor may use the website only with the involvement and authorization of a parent or legal guardian.
You are responsible for providing accurate, current, and complete information and for keeping your account credentials confidential. You must notify us promptly if you suspect unauthorized use of your account.
You are responsible for activity performed through your account unless applicable law provides otherwise.
- PRODUCTS AND INFORMATION
We make reasonable efforts to display product descriptions, characteristics, dimensions, colors, photographs, prices, and availability accurately.
Screen settings, lighting, production batches, measurements, and packaging updates may cause minor differences that do not materially affect the product. Such differences do not excuse a product that is defective, incorrect, materially different from its description, or otherwise noncompliant with applicable law.
Product availability may change without notice. We may discontinue a product, limit quantities, or correct inaccurate information before accepting an order.
Products intended for pets must be used according to their descriptions, warnings, sizing instructions, and safety information. The customer is responsible for selecting an appropriate product and supervising its use. Stop using any item that becomes damaged, worn, or unsafe.
- PRICES, CURRENCY, AND TAXES
Prices and applicable currency are displayed before payment. The final amount presented during checkout will include applicable charges disclosed before the order is submitted.
Prices may differ between countries or markets because of currency conversion, taxes, commercial conditions, or other lawful factors.
We may correct an obvious pricing or description error before accepting or shipping an order. If payment has already been collected, we will notify you and offer the legally appropriate options, including confirmation of the corrected order or cancellation and refund.
The customer is responsible only for taxes, duties, or charges clearly disclosed before payment or lawfully imposed by the destination authorities. Import duties or taxes may apply to international shipments when disclosed or required by law.
- ORDERS AND CONTRACT FORMATION
Submitting an order is an offer to purchase. An automated order confirmation acknowledges receipt but does not necessarily constitute final acceptance.
We accept the order when we confirm fulfillment, dispatch the product, or otherwise expressly accept it. We may reject or cancel an order before acceptance for legitimate reasons, including unavailability, suspected fraud, payment failure, an evident error, an unlawful transaction, or a shipping restriction.
If we cancel an order after receiving payment, we will refund the amount collected for the canceled portion using the original payment method, subject to applicable law and payment-provider processing times.
We may limit quantities purchased by one person, household, account, payment method, or address when reasonably necessary to prevent fraud, resale abuse, or inventory disruption.
- PAYMENT
Payments are processed through Shopify and the payment providers displayed during checkout. Your use of a payment method may also be governed by the provider’s terms and privacy practices.
You represent that you are authorized to use the payment method submitted and that the payment information is accurate.
We do not generally receive or store complete payment-card details. Payment authorization, verification, and settlement may be handled directly by the applicable provider.
- SHIPPING AND DELIVERY
Available destinations, shipping methods, costs, and estimated delivery information are displayed during checkout or in our Shipping Policy.
ChidoTuPerro currently offers free standard shipping, with no minimum purchase, to destinations made available during checkout.
Orders may be prepared and shipped by ChidoTuPerro or by third-party suppliers and fulfillment partners. Products from the same order may arrive in separate packages and at different times.
Processing and delivery dates are estimates unless expressly guaranteed. Delays may result from holidays, severe weather, carrier interruptions, customs processing, address errors, high order volume, or other circumstances outside our reasonable control.
Additional shipping terms, tracking information, address responsibilities, and procedures for delayed, lost, or damaged shipments are described in our Shipping Policy.
- RETURNS, REFUNDS, AND CANCELLATIONS
Voluntary returns may be requested within 15 calendar days after delivery, subject to the conditions in our Returns and Refunds Policy.
For a voluntary change-of-mind return, the customer is responsible for return-shipping costs. ChidoTuPerro will cover the appropriate remedy and reasonable return-shipping costs when a product is defective, damaged upon arrival, incorrect, or materially different from its description, as required by applicable law.
Products must not be returned to the business address or to a supplier without prior authorization. The applicable return center may be located elsewhere.
The complete eligibility requirements, exclusions, evidence requirements, procedures, and refund timelines are stated in our Returns and Refunds Policy.
Nothing in that policy limits any non-waivable right or remedy available under applicable consumer law.
- PROMOTIONS AND DISCOUNTS
Promotions, discount codes, bundles, gifts, and limited-time offers may be subject to additional conditions disclosed with the offer.
Unless otherwise stated, discounts cannot be combined, have no cash value, and may not apply to prior purchases. We may cancel or refuse a promotion obtained through fraud, manipulation, technical error, or a violation of its disclosed conditions.
Any reference price, comparison price, discount, or savings claim must correspond to a genuine commercial basis and is subject to correction if displayed in error.
- REVIEWS AND USER CONTENT
If you submit a review, photograph, comment, suggestion, or other content, you retain ownership of your content but grant ChidoTuPerro a nonexclusive, worldwide, royalty-free license to host, reproduce, format, translate, publish, and display it for operating, promoting, and improving the business.
This license lasts for as long as reasonably necessary for those purposes, subject to applicable privacy and consumer laws.
You represent that you have the necessary rights to submit the content and that it is not unlawful, fraudulent, misleading, defamatory, threatening, obscene, infringing, or harmful.
We may moderate or remove content that violates these Terms, applicable law, or published moderation standards. We will not suppress or manipulate an authentic review merely because it expresses a negative opinion.
Reviews may be collected or displayed through Judge.me or another review-service provider, whose services may also be governed by its own terms and privacy notice.
- ACCEPTABLE USE
You may not use the website or its services to:
• Violate applicable laws or the rights of another person.
• Commit fraud, impersonate another person, or submit false information.
• Introduce malware, malicious code, automated attacks, or other harmful material.
• Interfere with the security, integrity, availability, or normal operation of the website.
• Scrape, copy, reverse engineer, or exploit the website or its content in an unauthorized manner.
• Circumvent purchase limits, access controls, or security protections.
• Use the services for an unlawful, abusive, misleading, or commercially exploitative purpose not authorized by us.
We may restrict or terminate access when reasonably necessary to address a violation, fraud, security risk, or legal obligation.
- INTELLECTUAL PROPERTY
The website and its original content, branding, logos, design, text, graphics, and other materials are owned by or licensed to ChidoTuPerro and are protected by applicable intellectual-property laws.
You may access and use the website only for personal, lawful, noncommercial shopping purposes.
No right, title, or license is granted except the limited permission necessary to use the website. You may not reproduce, distribute, modify, sell, license, or commercially exploit protected materials without authorization from the applicable owner.
Product names, images, trademarks, and materials belonging to suppliers or other third parties remain the property of their respective owners.
- THIRD-PARTY SERVICES AND LINKS
The website may rely on or link to services operated by third parties, including Shopify, payment providers, carriers, suppliers, fulfillment partners, review platforms, analytics providers, and social networks.
We are not responsible for an unaffiliated third party’s independent website, terms, privacy practices, or conduct. This provision does not excuse ChidoTuPerro from responsibilities that applicable law assigns to us regarding your purchase.
Before using an external service, you should review the terms and privacy notice supplied by that provider.
- SERVICE AVAILABILITY AND CHANGES
We may update, suspend, modify, or discontinue website features when reasonably necessary for maintenance, security, legal compliance, business operations, or service improvements.
We do not guarantee that the website will always be uninterrupted or error-free. We will take reasonable measures to correct material problems within our control.
Changes to the website do not affect rights already acquired through an accepted order, except when a change is required by law or agreed with the customer.
- DISCLAIMERS
Products and services are provided in accordance with their descriptions, applicable warranties, and mandatory consumer-protection laws.
To the maximum extent permitted by law, the website is otherwise provided on an “as available” basis. We do not guarantee that every feature will be continuously available or that all nonmaterial errors will be corrected immediately.
We do not provide veterinary, medical, legal, or other professional advice. Product information is general and is not a substitute for advice from a qualified professional.
No disclaimer in these Terms excludes a legal warranty, conformity obligation, or consumer remedy that cannot lawfully be excluded.
- LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, ChidoTuPerro will not be liable for indirect, incidental, special, punitive, or consequential losses that were not reasonably foreseeable and were not caused by our breach or negligence.
Nothing in these Terms limits liability where limitation is prohibited, including liability arising from fraud, willful misconduct, gross negligence, personal injury caused by legally attributable conduct, or violation of non-waivable consumer rights.
Any limitation will be interpreted narrowly and only to the extent permitted by the law applicable to the customer.
- INDEMNIFICATION
To the extent permitted by law, you agree to be responsible for losses reasonably incurred by ChidoTuPerro because of your unlawful use of the website, your infringement of another person’s rights, or your material violation of these Terms.
This section does not require a consumer to compensate us for our own breach, negligence, unlawful conduct, or matters for which the consumer cannot legally be held responsible.
- PRIVACY
Our collection, use, disclosure, retention, and protection of personal information are described in our Comprehensive Privacy Notice.
By using the website, you acknowledge that personal information may be processed by Shopify and other necessary service providers, subject to the Privacy Notice and applicable law.
- TERMINATION
You may stop using the website at any time.
We may suspend or terminate access when reasonably necessary because of a material violation of these Terms, fraud, abuse, a security threat, or a legal requirement.
Termination does not eliminate rights or obligations that arose before termination, including payment obligations, accepted orders, refund rights, intellectual-property rights, or provisions that by their nature should survive.
- GOVERNING LAW AND DISPUTES
These Terms are governed by the applicable laws of Mexico, without depriving a consumer of mandatory protections available under the law of the consumer’s habitual residence.
Before starting formal proceedings, we encourage you to contact support@chidotuperro.store so that we can attempt to resolve the matter directly.
Customers in Mexico may also seek assistance from the Procuraduría Federal del Consumidor (PROFECO) when applicable.
Any jurisdiction provision will apply only to the extent legally permitted and will not prevent a consumer from using a competent authority, court, or dispute procedure available under mandatory law.
- SEVERABILITY AND NO WAIVER
If any provision of these Terms is found invalid or unenforceable, it will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue in effect.
A delay or failure to enforce a provision does not constitute a waiver of that provision or of any other right.
- ENTIRE AGREEMENT
These Terms, together with the policies and information expressly incorporated into them and the terms displayed during checkout, constitute the agreement governing use of the website and each accepted order.
If there is a conflict, mandatory law prevails. For a particular purchase, the specific terms clearly disclosed during checkout prevail over a general provision of these Terms to the extent of the conflict.
- CHANGES TO THESE TERMS
We may update these Terms to reflect changes in our services, business practices, or legal obligations.
The revised version will be published with a new “Last updated” date. Changes will apply prospectively and will not reduce rights already acquired under an accepted order unless required by law or expressly agreed with the customer.
Continued use of the website after the effective date constitutes acceptance only to the extent permitted by applicable law.
- CONTACT INFORMATION
Questions, complaints, or notices regarding these Terms may be sent to:
Carlo Alejandro Enríquez Henze
ChidoTuPerro
Calle 15B 370
Mérida, Yucatán 97134
Mexico
Email: support@chidotuperro.store
Telephone: +52 999 622 5013