Shipping policy
Shipping Policy
This Shipping Policy explains how ChidoTuPerro processes, ships, and delivers orders placed through chidotuperro.store. The checkout terms displayed before payment apply to each order.
- Processing
Orders are normally prepared within 3 to 5 business days. We do not process orders on Saturdays, Sundays, or applicable holidays. Processing time is separate from carrier transit time.
If we cannot ship within the promised period, we will notify the customer by email and provide a revised estimate. Where applicable law requires, we will obtain consent to the delay or allow cancellation and a refund for the unshipped portion.
- Free Standard Shipping
Standard shipping is free, with no minimum purchase, to every destination made available at checkout. We will not charge a standard-shipping fee different from the amount displayed before payment.
Any available expedited option will be shown separately with its price and estimated delivery time.
- Delivery Estimates
The estimated delivery date or window appears on the product page or at checkout. It is an estimate and may vary because of inventory, supplier origin, destination, customs processing, weather, demand, or carrier events.
The total delivery period includes processing and transit. We advertise shipping periods only when we have a reasonable basis for them.
- Suppliers and Split Shipments
We may use third-party suppliers, fulfillment centers, and carriers. Items in one order may therefore ship separately, from different locations, and under different tracking numbers, without an additional standard-shipping charge.
- Tracking
We will send available tracking information after shipment. Carrier systems may take 1 to 3 business days to show movement. A temporary lack of tracking updates does not necessarily mean the package is lost.
- Address and Delivery
The customer must provide a complete and accurate delivery address. Contact us promptly to request a correction. Address changes cannot be guaranteed after the order has been processed or transferred to the carrier.
If a package is returned because of an incomplete or incorrect address, refusal, or failure to claim it, we will contact the customer to arrange reshipment or a refund consistent with the costs actually incurred and applicable law.
- Customs and Import Charges
International orders may be subject to duties, taxes, or import charges imposed by the destination country.
Unless checkout expressly states that these charges are included, government duties and import charges are not part of the amount collected by ChidoTuPerro and are the recipient’s responsibility. We will not conceal any fee charged by us.
- Damage, Loss, or Delay
If an order arrives damaged, incomplete, or incorrect, or appears to have been lost, contact support@chidotuperro.store with the order number and, when relevant, photographs of the packaging and product.
We will investigate with the supplier or carrier and provide the applicable replacement, refund, or other remedy required by law. Nothing in this policy limits rights the customer may have against ChidoTuPerro under applicable consumer law.
- Contact Information
Seller: Carlo Alejandro Enríquez Henze, an individual operating under the ChidoTuPerro brand.
Address: Calle 15B 370, Mérida, Yucatán 97134, Mexico.
Email: support@chidotuperro.store
Telephone: +52 999 622 5013
Last updated: September 11, 2026.